TARP’s Customer Experience Measurement helps you discover the trends that impact the bottom line.
Is your company providing its customers with the best service experience possible? Are your employees equipped to effectively meet your customers’ needs? Understanding how your company is perceived by your customers, and by your employees, can help uncover salient revenue and loyalty impacting trends.
TARP can help you identify and manage these trends. We uncover critical perceptions by reaching out directly to your customers and employees, analyzing the results, and delivering strategic insights that generate lasting positive impact on the bottom line and your brand. Our Bellwether™ products pinpoint valuable insights about the customer experience that enable you to identify key drivers of satisfaction, target your resources toward correcting the most important issues, and track your progress over time. Using our experience across time and industries, TARP will work with you to create a program that matches your needs.
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