TARP’s Voice of the Customer Assessment is your key to charting the course for measurable ROI.
Does your Voice of the Customer system effectively collect and compile the best data from your customers? Is that data accurate and reliable? Mining the right information provides you with the insight you need to drive value-enhancing change.
TARP can help ensure that your VOC system delivers actionable insights that lead to change—profitable change. For decades, TARP has helped firms extract the most value out of their data by conducting a thorough evaluation of existing VOC data and research systems. TARP’s Beacon™ group of products will enable you to optimize your research strategies, cultivate new intelligence from data at hand, establish and recalibrate problem thresholds, and profile customer segments at risk.
polaris suite™ of services