polaris suite™ of services
Your Guide to Discovering the Profit of Interaction
 Bellwether™
 TARP’s Customer Experience Measurement helps you
discover the trends that impact the bottom line.
• Customer Experience Baseline
• Customer Experience Tracking
• Employee Experience Baseline
• Employee Experience Tracking
• Report Center Portal
Beacon™
TARP's Voice of the Customer Assessment is your key to
charting the course for measurable ROI.
• Voice of Customer Assessment
• Voice of Customer Enhancement
Landmark™
TARP's Industry Benchmarking ensures that you know
where you stand.
• End of Term
• Word of Mouth
• eCare
• Performance Benchmarking
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ovation suite™ of services
Release the Profit of Interaction with World-Class Performance
Fanfare™
TARP’s Workforce Motivation Strategies support the maxim that
employee satisfaction leads to customer satisfaction.
• Internal PR Campaigns
• Performance Booster Contests
• Morale Booster Campaigns
• Compliance Promotion
• Driving Partner Performance
Perfect Pitch™
TARP’s Customer Interaction Training Series is geared towards driving
performance…where the rubber meets the road.
• Effective Coaching Techniques
• Mastering the Interaction
• Customer Profile Training
• Product/Program Promotion and Training
• Cultural Training for Offshore Employees
Harmony™
TARP’s Innovative Contact Center Solutions are designed to remove
noise, streamline operations, and increase profits.
• Contact Center Appraisal
• Customer and Employee Feedback Systems
• Communications Infrastructure Development
• In-Sourcing
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